It’s human nature to take criticism hard and to minimize praise even though negative feedback happens much less frequently than positive feedback. For physicians, negative online reviews can be especially stinging—after all, you constantly strive to deliver the best possible care for every patie...

Patient review sites are increasingly important to healthcare consumers. These sites are convenient to use and offer current information for those seeking a practitioner or a second opinion, and they provide information beyond the basics included in physician directories. More is better because most...

The more things change, the more they remain the same. Today’s physicians (and patients) are benefitting from connecting by phone instead of in the office. It harkens back to the days when a physician would call before coming to your house or to follow up on a house-call. Today’s systems are muc...

As practices work to increase convenience for patients, one place they often fall short is in scheduling. It’s a bit ironic, given that the thing physicians want most is for patients to schedule an appointment… The fact is, modern communications channels have increased exponentially over the las...

In an effort to stay current, your office makes technology changes throughout the year. The only difficulty with these changes is remembering that each one has the potential to affect your compliance with HIPAA record retention laws. HIPAA itself does not require practices to keep patient medical re...

Physicians know medical billing software is about much more than creating a bill. Yes, it’s important to create an accurate bill that includes all aspects of the patient visit with the correct codes—so it gets paid quickly. But today’s practices need more than help selecting codes and creating...