The aim of the Health Insurance Portability and Accessibility Act (HIPAA) is to safeguard the privacy of sensitive medical information. The practice of medicine has changed a lot in the two decades since HIPAA’s passage, and it’s not always clear what lengths an office needs to take to avoid violation and comply with requirements. Data
As patients take more control of their healthcare, providers may lose out if they can’t meet modern-day expectations for conveniences like text messaging. This isn’t just a youth movement, either. Currently, 20% of boomers, 44% of Gen Xers, and 42% of Millennials are likely to switch practices unless they can get clear, concise, convenient communication
Finding the right software to run a doctor’s office can be tedious and time consuming: there are myriad options for every task that staff and providers perform. But regardless of the size of the practice or specialties included in it, the best medical office software is the one that works reliably and unobtrusively to organize
As more aspects of daily life move online, chances are good your patients are open to moving some of their healthcare experience in that direction. It’s high time to consider your options for accommodating—or better yet, encouraging—patient interactions in the digital space. Practices that engage patients with secure and relatively simple tools can enhance provider-to-patient
The cost of medical care continues to rise while wrangling over the Affordable Care Act replacement continues (and it will continue). With the political turmoil surrounding this issue unlikely to settle down any time soon, the exodus to high-deductible health plans is expected to increase the self-pay payer mix by 4.2% this year. This means
It’s human nature to take criticism hard and to minimize praise even though negative feedback happens much less frequently than positive feedback. For physicians, negative online reviews can be especially stinging—after all, you constantly strive to deliver the best possible care for every patient. The bad news is that, with review sites multiplying and encouraging
Patient review sites are increasingly important to healthcare consumers. These sites are convenient to use and offer current information for those seeking a practitioner or a second opinion, and they provide information beyond the basics included in physician directories. More is better because most patient feedback will be positive reviews, and more positive reviews will
As patients take more control of their healthcare, providers can lose out if they don’t meet modern-day expectations by providing conveniences like text messaging. This isn’t just a youth movement, either. Currently, 20% of boomers, 44% of Gen Xers, and 42% of Millennials are likely to switch practices unless they can get clear, concise, convenient communication from their providers, according to a Solutionreach survey released last month.
The more things change, the more they remain the same. Today’s physicians (and patients) are benefitting from connecting by phone instead of in the office. It harkens back to the days when a physician would call before coming to your house or to follow up on a house-call. Today’s systems are much more sophisticated, but
As practices work to increase convenience for patients, one place they often fall short is in scheduling. It’s a bit ironic, given that the thing physicians want most is for patients to schedule an appointment… The fact is, modern communications channels have increased exponentially over the last few years, and practices have a hard time
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