Thanks to Medicare incentives (and penalties) electronic orders are pretty much the standard now throughout healthcare.
When it comes to patient care, there are often two different healthcare venders at play: physicians and pharmacies (patients involved as the consumer). On the one hand, physicians examine and diagnose a patient, but on the other, pharmacies provide the patient with the necessary medications that are prescribed in order to resolve a specific medical concern (lab technicians and others are also involved in the equation.)
While this relationship may become detached at times, it’s important for both groups of professionals to recognize their importance when it comes to patient care. Without a solid relationship between physicians and pharmacists, the potential exists for miscommunication, improper medications to be dispensed, and worse, improper knowledge to be dispersed.
Bridging the gap in construction takes time, equipment, and careful planning. In the physician/pharmacy world, the same amount of work goes into forming relationships.
Ships Passing in the Night
Physicians need good pharmacist and pharmacist need good doctors. While the two may never meet in person, one needs to keep in mind that the goal is the same: effective, efficient patient care. While the physician is the professional to diagnose a condition, the pharmacist is the one to provide expertise on the drug choice. The pharmacist acts as a second line of defense against physician error or against intentional misleading on the part of a patient who may be seeking to obtain certain drugs that are not meant for him or her.
As a result, pharmacy professionals and physicians are both working toward the same end and this needs to be kept in mind through all interactions, including those involving one-on-one contact and those involving patients. Wherever you are on the patient-care spectrum, you need to employ humility and professionalism as everyone can make mistakes.
Communicate for Overall Patient Satisfaction
As a physician, even though you’re busy, think about this: if a prescription still needs to be called-in, the patient is going to have a less-than-stellar experience after leaving your office than if the prescription had been automatically sent electronically to the pharmacy.
It takes a little extra time from the practitioner, but patients experience a higher level of customer satisfaction. For pharmacists, accepting ePrescriptions is immensely helpful in fulfilling orders more efficiently while forming meaningful relationships with patients.
Physicians and Pharmacist Benefit From Cloud Based Medical Office Software
Another way to benefit the relationship between patient, physician, and pharmacist is to employ electronic health record technology, or EHR. More importantly, a cloud based EHR system that provides for a multitude of opportunities in not only managing a patient’s care, but also in ensuring that positive relations are maintained between your practice and a pharmacy.
Last Updated on August 5, 2016