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4 Ways to Improve RCM with Better Documentation

Better management of clinical documentation processes increases a practice’s bottom line by decreasing the time it takes to get claims paid and reducing claims denials. Strong documentation management makes it easier to create financial stability in a private medical practice and helps streamline revenue cycle management. The best clinical documentation is an integrated approach to patient care that encompasses all office components.

Remember that Everything is Related to Patient Care

According to clinical documentation improvement expert Paul Weygandt, improving documentation procedures brings the best results when patient engagement is encouraged. He says patient involvement can increase revenue impact by up to 6 percent. Patient engagement can be increased by using technology tools to enhance explanations, treatments, and charting. Physicians can reference patient charts during consultations and can even use screens to show lab and other results and offer easy-to-understand explanations to patients.

Use Technology to Increase Efficiency

This makes it easy for physicians to capture initial and accurate clinical impressions. Voice recognition software lets physicians and busy clinical staff record notes during or after each patient consultation. Templates in electronic health software ensure that staff include all necessary information for billing. Offices can integrate mobile devices so physicians can carry records with them through the practice and set up networks so clinical impressions and notes are immediately available for administrative and revenue cycle staff.

Collaborate and Communicate

Cross-department communication isn’t only important in daily documentation management. Building your document management process should be a collaborative endeavor. Billers, coders, office managers, nurses, and physicians should provide input on needs and wants, and the overall system should integrate needs in a way that doesn’t impede the flow of information or claims. Documentation processes should be easy for clinicians but translate readily into coding, claims billing, and backup documentation for claims appeals.

Pay Attention to Data: Measure and Assess

Weygandt says practices must measure the impact and success of revenue cycle processes and tie them back to clinical documentation management where applicable. If claims denials, billing errors, or claim payment delays are tied to documentation, a practice must be able to pinpoint the root cause of the issue and make proactive changes. Regularly assessing documentation procedures lets a practice drive continuous improvement and an ever-increasing bottom line.

Detailed documentation is crucial for extending your practice’s revenue cycle bottom line, this means ensuring that documentation is of the highest quality. These characteristics can include ensuring that documentation is clear, consistent, complete. reliable, legible, precise, and timely. As a result, physicians and practices will be able to see appropriate reimbursement but also increase the quality of care offered to the patient.

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1 thought on “4 Ways to Improve RCM with Better Documentation”

  1. Thanks for explaining how documentation can help revenue cycle management. it\’s good to know that offices can actually have voice recognition software to record notes. I\’m kind of interested to learn how voice recognition works and how it can effectively record what was said.


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