BEHAVIORAL HEALTH
Behavioral Health EHR and AI Billing
Built for the way therapy actually works!
Therapy and psychiatry aren’t one-time visits —– they’re a relationship measured in sessions. PracticeSuite brings AI-assisted documentation, time-based therapy billing, teletherapy, group sessions, and a first-class patient experience into one cloud platform. full UB-04 institutional billing for the rehab and treatment centers nobody else will serve.
Trusted by providers nationwide
25,000+
medical professionals run their practice on PracticeSuite
22 yrs
privately held — same mission, no churn from owner to owner
UB-04
institutional billing for rehab & treatment centers, built in
You went into Mental Health to deliver compassionate care — not to chart until midnight.
Most EHR software treats every encounter like a one-off office visit. But Behavioral Health runs on recurring sessions, varying lengths, time-based codes, group dynamics, and notes that have to be private and precise. PracticeSuite is an ONC-certified, cloud-based solution with clinical and admin workflows built for Behavioral Health — backed by real operational support — so the busy work stops piling onto the one thing you can’t automate: the human relationship at the center of care.
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After-hours documentation
Progress notes and treatment plans pushed to evenings and weekends — the leading driver of provider burnout in Behavioral Health.
Denials on time-based codes
Map a 53-minute session to the wrong CPT and the claim bounces. Multiply that across a full panel and the revenue leak is real.
Tools that don’t talk
A separate EHR, a separate biller, a separate telehealth link, a separate scheduler. Every seam is a place data — and money — falls through.
Everything a Behavioral Health practice runs on — in one place.
From the first intake form to the final reconciled payment, PracticeSuite unifies the clinical, financial, and patient-facing sides of your practice so nothing starts from scratch and nobody re-keys data.
Document the session, not the software
A configurable, cloud-based Behavioral Health EHR with DSM-5 criteria-aligned, disorder-specific templates, therapy intake forms, structured progress notes, sub notes, and treatment plans that evolve over time. Built so a therapist, counselor, psychiatrist, or social worker each gets the clinical workflow they actually use.
- DSM-5 disorder templates, sub notes, and intake forms for assessment, diagnosis, and progress documentation, — with suggested ICD-10 codes and suggested E&M coding
- Severity disorder measurement, auto-calculated diagnostics, and outcome tracking (PHQ-9, GAD-7, and custom assessments) trended over time in flowsheets
- Configurable charting and clinical decision support for adults and adolescents, on desktop, tablet, or phone
- Client assessment measures and personality inventory questions that auto-populate the clinician’s note, with same-day assessments via kiosk
- e-Prescribing with EPCS for controlled substances, from any device
- “My-eyes-only” private-note safeguards for the most sensitive parts of the record
Get paid accurately for session-based care
Time-based billing is built into the workflow, so session length maps to the correct CPT code automatically. Claims are scrubbed before they ship, denials are worked systematically, and posting runs on schedule — with AI in the background handling the repetitive parts.
- Time-based therapy CPT mapping that reduces coding errors and denials
- Quick charge entry, automated claim scrubbing, claims center, claims review, electronic remittance advice (ERA), and automatic payment posting
- Eligibility checking, benefits verification, denials resolution, and end-to-end claims management
- Digital patient payment options, credit card processing, statement print & mail, and a full Report Center for financial performance and analytics
- Both professional (CMS-1500) and Institutional (UB-04) billing — rare in this space
- US-based support and implementation experts who know Behavioral Health billing — not a ticket queue.
A Digital Front Door patients actually like
HelloHealth is PracticeSuite’s client-engagement platform: self-scheduling, digital intake, and consent, secure messaging, automated reminders, telehealth, and online payments — all branded to your practice and designed to keep patients connected between sessions.
- Online scheduling, self-scheduling, and automated appointment reminders that cut no-shows
- Centralized demographics that pass cleanly from scheduling to EHR to billing — no re-keying
- Digital intake and consent forms, plus a patient kiosk for in-office check-in, that auto-populate the clinical note
- Secure two-way client messaging and a clean, secure client and patient portal
- Cards-on-file, online bill pay, and HSA/FSA-friendly receipts
In-person, virtual, individual, or group — one workflow
Run, document, and bill one-on-one or group virtual sessions in the same system you use for in-person care. Flexible scheduling handles varying session lengths, multiple providers, and multiple locations without fighting the calendar.
- HIPAA-compliant teletherapy that documents and bills like any other visit
- Group scheduling with group notes pushed to every client in the session
- Flexible scheduling across multiple providers, locations, and varying session lengths
- Electronic labs via a bidirectional lab interface, with results returned straight to the chart for care coordination and referrals
- Clinical data exchange that supports coordinated care across providers
Ambient listening: end your day when your last session ends.
Our ambient documentation listens during the encounter — with consent — and drafts the structured progress note for you to review, edit, and sign. You stay fully in control of the clinical record. The AI gives you back the evening you used to spend catching up on charts.
Provider note-taking
Ambient capture drafts progress notes and session details in real time so documentation is finished close to when the conversation happens — not at 9 p.m.
Group & individual sessions
Works for individual providers and group sessions alike. Book a group appointment linked to multiple clients, document once, and let the platform distribute the note to every participant’s chart automatically.
Group scheduling
Book a group appointment linked to multiple clients, document once, and let the platform fan the note out to every participant.
What the AI handles
- Drafting structured progress notes from the session
- Mapping session length to the right time-based code
- Scrubbing claims and surfacing likely denials before they ship
- Reminders, posting, statements, and routine follow-ups
What stays with you
- The clinical judgment in every note you review and sign
- The diagnosis, the treatment plan, and the relationship
- The final call on every claim and every patient interaction
- The care — which was always the point
Human Centric AI — that’s our philosophy across every PracticeSuite product — from ambient notes to RingAI at the front desk to Atlas RPA in the back office.
Clinical templates aligned to the conditions you treat.
Our disorder-specific templates align with American Psychiatric Association (APA) severity measures and DSM-5 criteria. These notes, sub notes, and intake forms let psychologists, psychiatrists, therapists, and counselors assess, diagnose, plan treatment, and document progress across the full range of Behavioral Health disorders — for adults and adolescents (ages 11–17) alike.
Severity-disorder measurement and monitoring tools help identify the severity of a client’s condition and track treatment progress over time.
We work across all subspecialties of Mental Health.
Whatever the setting or the credential, the workflow bends to fit you — not the other way around. And unlike EHRs built only for outpatient therapy, we serve the institutional side of Behavioral Health too.
Psychiatry & medication management
e-Prescribing with EPCS, med reconciliation, and time-based E&M coding for medication-management visits.
Psychology & psychotherapy
Configurable therapy notes, treatment plans, and outcome tracking for individual and group work.
Counseling & LPC/LMFT
Session-based documentation and time-based billing tuned to licensed counselors and family therapists.
Clinical social work (LCSW)
Intake-to-billing workflows that keep solo providers, small groups, and large social-work practices running lean.
Child & adolescent
Age-appropriate DSM-5 assessments and multi-patient household handling for family-centered care.
Telepsychiatry & telehealth-first
A complete virtual practice that documents and bills exactly like in-person care.
Substance use & addiction medicine
Outpatient and MAT workflows with 42 CFR Part 2–aware handling of sensitive records.
IOP & partial hospitalization (PHP)
Tailored billing, claim-creation workflows, and tracking for intensive outpatient and PHP programs.
Rehab & residential treatment centers
Full UB-04 institutional billing for rehab and treatment facilities — the institutional claim type most Behavioral Health EHRs leave on the table. If you run a facility, we’re built for you.
Same category. Not the same company.
Plenty of vendors will sell you a Mental Health EHR. Here’s what you get with PracticeSuite that you won’t get bundled the same way anywhere else.
Bidirectional connect with any Mental Health EHR
Already love your clinical EHR? Keep it. PracticeSuite connects bidirectionally to the Mental Health EHR of your choice, so you’re never forced to rip out the system your clinicians trust to fix your billing.
Connect with any lab you choose
Bidirectional lab interface to the lab of your choice — orders out, results straight back into the chart, flagged when something’s new or out of range.
HelloHealth — a first-class Digital Front Door
Patient relationship management done right: scheduling, intake, messaging, telehealth, and payments in one branded experience patients actually want to use.
Genuinely customer-focused
US-based onboarding, training, and a dedicated customer success manager from people who know Behavioral Health billing and documentation — not a ticket queue that goes quiet after you sign.
22 years, privately held, still here
Two decades of stability and independence. No private-equity flip, no forced migration when the logo changes — just a partner that’s still standing where it started.
“Human Centric AI” by design
Our AI philosophy isn’t a slogan. From ambient notes to claims, automation carries the busywork and the clinician keeps the judgment. Always.
Enterprise-class, on Fortune 500 technology
PracticeSuite is built on Oracle, Java, and Linux — the same enterprise stack that runs the world’s largest institutions. You get startup-friendly workflows on infrastructure that scales from a solo therapist to a multi-site Behavioral Health enterprise without breaking a sweat.
Consider us part of your team.
Scroll to hear from Behavioral Health practices, providers, and billing teams.
We have found the customer service of PracticeSuite to be highly supportive throughout the development and refinement of our billing platform processes. Their collaboration, responsiveness, and willingness to provide valuable feedback have contributed significantly to successful process improvements.
In addition, the implementation staff has consistently extended their support beyond standards expectations by assisting with higher-level support matters when needed. Their partnership and commitment have been instrumental in ensuring smooth operations and ongoing success.
Our Onboarding Manager was a pleasure to work with and she addressed all of our concerns while meeting our expectations. PracticeSuite is a solid choice if you are looking for an accurate and intuitive billing software that is backed up by attentive customer support that will address your needs until they meet your expectations.
A complete Behavioral Health stack: clinical, billing, engagement, and automation, unified.
Clinical / EHR
DSM-5 criteria disorder-specific templates · configurable progress notes, sub notes & treatment plans · client assessment & personality-inventory scoring · PHQ-9 / GAD-7 & custom assessments · auto-calculated diagnostics · severity disorder measurement & flowsheets · suggested ICD-10 & E&M coding · clinical decision support · e-prescribing with EPCS · electronic labs (bidirectional lab interface) · ambient note-taking · “my-eye-only” private notes · ONC-certified, cloud-based EHR & EMR software.
Billing & RCM
Practice management for Mental Health · medical billing & coding software · time-based therapy CPT codes mapping · claim creation, scrubbing, claims center, claims review & claims management · electronic claims submission · electronic remittance advice (ERA) & payment posting · eligibility checking & benefits · denials resolution · digital patient payment & credit card processing · statement print & mail · Report Center reporting and analytics · credentialing services · US-based support & implementation · CMS-1500 and UB-04 institutional billing · Atlas robotic process automation (RPA).
Engagement & access
HelloHealth client engagement · secure patient portal & client portal · online scheduling & self-scheduling · digital intake & consent · patient kiosk · centralized demographics · secure client messaging · automated appointment reminders · teletherapy & telehealth · group scheduling & group notes · outcome tracking (symptom changes & patient progress) · care coordination, record sharing & referrals · clinical data exchange & interoperability · online payments · RingAI front-desk call manager.
Behavioral Health software, answered.
The best Behavioral Health EHR supports session-based documentation, time-based therapy billing, teletherapy, DSM-5 clinical templates, and patient engagement in one platform. PracticeSuite is built for therapy, psychiatry, counseling, and institutional Behavioral Health – and uniquely supports UB-04 institutional billing for rehab and treatment centers.
Yes. Time-based billing is built into the workflow, so session length maps to the correct CPT code automatically, reducing coding errors and claim denials for therapy and psychiatry visits.
Yes – and this is a genuine differentiator. PracticeSuite handles both professional (CMS-1500) and institutional (UB-04) claims, so residential and rehab treatment centers can bill correctly. Most Behavioral Health EHRs do not offer institutional billing at all.
Yes. PracticeSuite runs on HIPAA-compliant infrastructure and supports the heightened privacy handling required for sensitive Behavioral Health and substance use records, including private-note safeguards within the chart.
Yes. Configurable DSM-5 templates plus ambient listening draft structured progress notes during the session, which you review and sign. The goal: end your day when your last session ends, not hours later.
Yes. PracticeSuite connects bidirectionally with the Mental Health EHR of your choice and with the lab of your choice, so you can modernize billing and engagement without replacing the clinical tools your team already trusts.
Both. From a single therapist to a multi-provider, multi-location Behavioral Health group or enterprise, the platform scales on enterprise-grade Oracle, Java, and Linux technology – while letting you simplify each screen to show only what you need.
READY WHEN YOU ARE
Give your providers their evenings back. Run your office on a single unified platform.
See PracticeSuite on a sample Behavioral Health workflow — clinical, billing, engagement, and automation in one place. No rip-and-replace required.
