AI FOR FQHCs AND RURAL HEALTH CLINICS

AI-powered FQHC and rural health clinic software, billing and RCM services

AI that works the phones, drafts the notes and checks every claim, so your staff can focus on patients.

Health centers run on PPS rates, a sliding fee scale and a UDS report every February, usually with too few staff. Ambient Listening, RingAI and AI Revenue Intelligence take work off every team, with people making every decision. Keep the system you have and add what you need, or run the whole health center on MicroMD by PracticeSuite.

Ambient Listening

Visit notes drafted while providers see patients

RingAI

Know who’s calling, and why, before you answer

AI Revenue Intelligence

Every FQHC and RHC claim checked before it goes out

À la carte

One solution or all four, on your current system

AI ACROSS THE HEALTH CENTER

Where does AI actually help a health center?

On the phone, in the exam room, on every claim and at registration.Four places where AI takes work off your staff. In every one of them, AI assists and people decide.

AVAILABLE NOW

Ambient Listening

Will it cut charting time for our providers?

Yes.With the patient’s consent, AI listens to the visit and drafts the clinical note. The provider reviews, edits and signs it, so they spend the visit facing the patient instead of a keyboard.

AVAILABLE NOW

RingAI

Can the front desk know who’s calling before they answer?

Yes.RingAI recognizes the patient from caller ID, shows their balance, last claim and appointments on one screen, and predicts why they’re calling. It works with your existing VoIP or phone lines; no new hardware.

AVAILABLE NOW

AI Revenue Intelligence

Can AI catch claim problems before the payer does?

Yes.Beyond AI: powered by the billing community, assisted by AI. Every claim runs through nine FQHC and RHC gates, and what one biller learns protects every other claim.

COMING SOON

AI registration, intake and payments

Can patients register and pay without calling the front desk?

Coming soon.AI will guide patients through registration, insurance, household income for the sliding fee, and payment, by text and online, and hand staff a finished record to approve.

FOUR SOLUTIONS · À LA CARTE

Four solutions for FQHCs and rural health clinics. Pick what you need.

Four separate solutions. Choose one, any combination, or all four. Start with the one that hurts most.

Works with your current EHR, nothing to replaceA new PM/EMR, if you want one
01

Digital front door

POWERED BY HELLO HEALTH

Patients finish insurance, household details and forms before they arrive.

WHAT’S INCLUDED

  • Text and email reminders
  • Online intake and QR check-in
  • Portal, family accounts, e-pay
  • Coming soon: AI-driven registration, intake and payments

WORKS WITH YOUR CURRENT EHR

Learn more →
02

Revenue Intelligence

POWERED BY PAID.MD

Beyond AI: powered by the billing community, assisted by AI. Every claim checked before it goes out.

WHAT’S INCLUDED

  • Nine FQHC and RHC claim gates
  • PPS, wrap and underpayment alerts
  • Fixes routed to the right work queue

WORKS WITH YOUR CURRENT EHR

Learn more →
03

Billing services

PRACTICESUITE RCM

Our team runs your revenue cycle in the system you use today.

WHAT’S INCLUDED

  • Claims, posting and follow-up
  • Denials, appeals and wrap follow-up
  • Monthly scorecard against your baseline

WORKS WITH YOUR CURRENT EHR

Learn more →
04

PM, EMR and UDS

MICROMD

A full system for the health center, formerly Henry Schein MicroMD.

WHAT’S INCLUDED

  • Sliding fee and UDS patient profile
  • Every UDS table, with patient lists
  • Prenatal tracking and quality measures

IF YOU WANT A NEW PM/EMR

Learn more →

Do we have to replace our EHR to get help?

No.We’re platform-agnostic. Our billers work inside the system you already use, and the digital front door and Revenue Intelligence connect to it. Pick any combination; switching to MicroMD is an option, never a requirement.

KEEP YOUR CURRENT SYSTEM

Add only what you need

  • Digital front door connected to your PM/EHR
  • Revenue Intelligence reading the claims and remittances your system sends
  • Billing services run by our team inside your system

RUN ON MICROMD

Everything from one company

  • MicroMD PM, EMR and UDS for the health center
  • Add any or all of the other three
  • One contract and one support team

Why is FQHC and rural health clinic billing so hard?

Because it isn’t physician billing.A health center isn’t a physician practice with a few extra fields. Medicare pays FQHCs a per-visit prospective payment system (PPS) rate and rural health clinics an all-inclusive rate, on institutional claims. Medicaid rules, encounter codes and wraparound payments change by state and by plan. Patients pay by income on a sliding fee you have to document. And every February, everything you did all year becomes your UDS report.

Margins don’t leave much room for mistakes: the national average FQHC operating margin fell to −2.4% in 2024.1

Per-visit payment

A visit has to qualify before it earns PPS or the all-inclusive rate.

Silent underpayments

A missed wrap or Medicare Advantage supplemental never shows up as a denial.

Sliding fee compliance

Income proof and the right discount level for every self-pay patient.

UDS every year

Demographics, visits, quality and finances, reported to HRSA by February 15.

DIGITAL FRONT DOOR · POWERED BY HELLO HEALTH

What does a digital front door for a health center look like?

Paperwork done before the patient walks in.Patients handle forms, insurance and check-in themselves, and the answers flow straight into your system.

Can patients finish intake from their phone?

Yes.Reminders and intake links go out by text or email. Patients fill out your forms, including insurance and household details, and upload their ID before the visit. Completed forms are saved to their record.

What happens when they arrive?

They skip the clipboard.Patients scan a QR code at the front desk or check in online on the day. Staff only chase what’s still missing, not a clipboard of questions.

How does that cut billing errors?

The patient types it once.It flows into your PM/EHR, whether that’s MicroMD or the system you already use. No re-keying at the desk means fewer wrong payers, fewer missing UDS fields and fewer sliding fee levels set from guesswork.

Can we reach every patient at once?

Yes.Broadcast messages go by text, email or both, to one patient or a group, even if they never created an account. Use them for closures, outreach and reminders. Two-way texting keeps staff off their personal phones.

What do patients get?

A portal of their own.They can book, reschedule and check in, message the care team, see medications, allergies, immunizations and vitals, and pay a balance. Parents manage the whole family from one login.

Digital front door, at a glance

  • Text and email reminders
  • Online intake and forms
  • QR code and virtual check-in
  • Broadcast and two-way texting
  • Portal, family accounts and e-pay

Wait, isn’t MicroMD a Henry Schein product?

It was, for years.If you ran a health center on Henry Schein MicroMD, you already know the product: the sliding fee setup, the UDS patient profile, the reports under Aux › MicroMD CHC. In 2025 PracticeSuite acquired MicroMD from Henry Schein, kept serving its customers without disruption, and built a full health center solution around it.

Same MicroMD. Now with PracticeSuite’s billing, RCM services, patient engagement and revenue intelligence around it.

1982

MicroMD founded

Practice management software for medical practices in Youngstown, Ohio.

HENRY SCHEIN YEARS

Henry Schein MicroMD

ONC-certified PM and EMR, with a CHC module for sliding fee and UDS.

2021

Hello Health joins PracticeSuite

Patient engagement: portal, intake, reminders and messaging.

2025

PracticeSuite acquires MicroMD

Bought from Henry Schein. Customers kept running without disruption.

TODAY

MicroMD by PracticeSuite

One solution for FQHCs and rural health clinics.

Henry Schein is a trademark of Henry Schein, Inc. MicroMD has been owned by PracticeSuite since 2025 and is not affiliated with Henry Schein.

PM, EMR AND UDS · MICROMD

Will our FQHC EHR handle the sliding fee scale and UDS reporting?

Yes.Both are built into MicroMD’s CHC module.

Where does the UDS data live?

On the patient.MicroMD’s Patient Profile holds family size and income with the percent of poverty calculated, special populations (migrant, homeless, veteran, school-based, public housing), language, race and ethnicity, and prenatal history. Required-field rules stop gaps at registration.

How does the sliding fee work?

Set it once.Enter your poverty guidelines and discount levels once in CHC Reporting Setup. Nominal fees and overrides can be set by service category or procedure, and bad debt has its own write-off code so finance and UDS agree.

What counts as a visit?

You decide, once.Service categories carry encounter and virtual-visit flags, procedures map to a category, and every plan maps to its CHC payor category. Table 5 and Table 9 follow from that.

Can we see the patients behind a number?

Yes.Every report has Show Details for the patient list, plus Universal and 330g, 330h and 330i grant views. Quality measures come from MicroMD EMR, patient by patient.

Every UDS table, from the system you bill from

Service AreaTable 3ATable 3BTable 4Table 5Table 6ATable 6BTable 7Table 9

REVENUE INTELLIGENCE · POWERED BY PAID.MD

Where is our health center losing PPS and wraparound revenue?

Where no denial ever shows up.Beyond AI: powered by the billing community, assisted by AI. What our billers learn from every denial and payer change is captured and shared, so a problem seen once isn’t repeated. AI spots the patterns; a person makes the call. It works with the claims and remittances your current system already produces.

Will it catch a visit that won’t earn the rate?

Yes.Visit qualification is its own check: a second same-day visit, an RN-only visit or group therapy billed as a visit is flagged before the claim goes out.

What about wrap and Medicare Advantage?

Both are tracked.Payments below your PPS or all-inclusive rate are flagged, and missing wrap or MA supplemental payments go to a work queue instead of disappearing.

Does it know my state’s Medicaid rules?

Yes, for the states we serve.State playbooks cover encounter codes, claim forms and wrap rules, and every rule shows its source and the date it was last checked.

Who fixes what it finds?

The right team, automatically.Each finding goes to the work queue that owns it: eligibility, sliding fee, credentialing, coding, documentation or billing. Simple fixes take one click.

Nine gates, in the order a health center claim fails

FRONT CYCLE

1 Coverage & eligibility · 2 Sliding fee & patient share · 3 Site & practitioner enrollment

MID CYCLE

4 Visit qualification · 5 Coding & payment codes · 6 Documentation & UDS

BACK CYCLE

7 Form & routing · 8 PPS, wrap & money · 9 Clock & reconciliation

Do you support rural health clinic billing, or just FQHCs?

Both.We handle FQHC PPS visits and rural health clinic all-inclusive rate (AIR) visits, institutional UB-04 claims to Medicare and professional CMS-1500 claims to commercial plans, and the claim splitting between them.

Will it work for a health center our size?

Yes.Multiple sites and locations, many providers, medical alongside dental and behavioral health, and UDS reports you can run by location or for the whole organization.

BILLING SERVICES · PRACTICESUITE RCM

Can you take on our FQHC billing as a billing service company? Would you handle the whole thing?

Yes.We’d start with a service assessment, then recommend a solution with different service levels, based on how we can best help you. Our RCM team works inside your current system, MicroMD or not, with Revenue Intelligence on every claim. No migration, and you keep full visibility.

End-to-end billing

Eligibility, charge review, claims, posting and follow-up.

Denials and underpayments

Appeals, wrap follow-up and old A/R worked for you.

A scorecard every month

First-pass rate, denials, days in A/R and dollars recovered, against your baseline.

Learn More About Our RCM Services

Still have questions? You’re not alone.

We use MicroMD today. Does anything change for us?

Nothing you rely on.Your software, data and support continue. What’s new is what you can add, à la carte: the digital front door, Revenue Intelligence and billing services.

Is MicroMD still connected to Henry Schein?

No.PracticeSuite acquired MicroMD from Henry Schein in 2025 and owns and operates it today.

Does MicroMD produce our UDS tables?

Yes.Service Area and Tables 3A through 9 run from MicroMD, with patient-level detail and 330 grant views.

We’re on another EHR. Can we still work with you?

Yes.Billing services, Revenue Intelligence and the digital front door all work with the system you use today. There’s nothing to migrate.

Can we buy just one piece?

Yes.Every part is à la carte. Many health centers start with billing services or Revenue Intelligence and add more later.

Do you support PPS and wraparound billing?

Yes.Revenue Intelligence checks that each visit earns the PPS or all-inclusive rate, flags payments below it, and routes missing wraparound and Medicare Advantage supplemental payments to a work queue. Our billing team can work them for you.

Does MicroMD automate the sliding fee scale?

Yes.Family size and income give the percent of poverty, the discount level is applied from your schedule, and nominal fees and overrides can be set by service.

What is a digital front door?

Everything patients do online.Reminders, intake forms, check-in, messages and payments, before and around a visit. Ours connects to your PM/EHR so staff don’t re-key it.

Is AI making decisions about our patients or claims?

No.AI drafts, flags and suggests. Your providers sign the notes, and your staff approve every claim fix and patient record.

Do patients need to download an app?

No.Reminders and broadcasts arrive by text or email, and the portal runs in a browser.

How long does it take to get started?

It depends.On what you start with and how many sites you have. We’ll give you a plan and dates on the demo call.

How much does it cost?

It depends on what you choose.Pricing is based on your size and the solutions you pick. Call sales at (813) 607-2255 for a quote.

Ready to see MicroMD by PracticeSuite at your health center?

A 30-minute walkthrough with a health center specialist, on the system you use today: your front desk, your claims and your billing.

Schedule a Demo