PracticeSuite
A great place to work
Careers
PracticeSuite is a fast growing practice management software company founded in Silicon Valley, and headquartered in Tampa Bay, FL.
Our headquarters are supported by our offices in India (Kochi, Mumbai, and Coimbatore) and Costa Rica (San Jose) which house our global support teams including engineering, inside sales, and support.
We don’t limit ourselves by brick-and-mortar boundaries when acquiring talent. At PracticeSuite, over 20% of our awesome employees work remotely.
We’re looking for people who have a passion for technology, and the skills to help us continue providing world-class service to more than 92,000 users across the United States. We offer competitive salaries, a casual work environment, excellent growth opportunity, and a full range of additional benefits for our employees.
Current Openings
United States
Key Responsibilities:
- A very enthusiastic, high-level communicator focused on client success and support
- Initial point of contact for escalated support issues identified by client or internal support staff with targeted attention to at risk clients
- Engage with clients on post sale to ensure the client has a voice in the company for any issues related to onboarding, implementation, training and other going issues that may arise from time-to-time,
- Be a forward thinker, engage with clients in a proactive way to build trust and relationship and be their voice inside the company.
- Think of ways to automate and improve overall customer experience from customer success and CAP standpoints.
- Conduct immediate resolution client calls or web-based meetings that do not require additional escalation or assistance from senior management
- Effectively communicating customer support issues that are not immediately resolved to the senior team manager for furthered resolution
- Engage with in reconciling client software utilization and pricing discrepancies.
- Work closely with pricing committee, customer support, onboarding and implementation team.
- Manage renewals, upsells and add-ons with clients.
- Monitor client satisfaction through targeted follow up on solving client issues and problems.
- Follow established protocol to continue the Customer Support mission of building a professional relationship where the customer can express their concerns and/or dislikes in a safe environment wherein you will then effectively communicate with senior team manager.
- Maintain and report analytical data through establish protocol for review by senior team manager to identify trends for proactive and reactive support updates
- Encourage a collaborative environment with fellow team members and other members of the organization to ensure effective, clear, and efficient communication to decrease time utilized in issue resolution
- Adhere to compliance policies and processes for our clients
Qualifications:
- At least 1 to 3 years of prior experience working in Healthcare technology.
- Experience working in a SaaS company in a customer service setting is a plus.
- Strong customer service orientation.
- Strong client-facing and communication skills
- Troubleshooting and multi-tasking skills
- Experience following processes for customer success
- Strong customer service orientation
- You’re persuasive and have good negotiation and presentation skills.
Key Responsibilities:
- Responsible for annual quota of 1.8m ARR (measured as 12,500 MRR) Drive revenue new LOGO and market share in a defined territory, mainly enterprise, Billco, Strategic Client growth.
- Execute a consultative selling approach as a trusted advisor with prospects in order to successfully close increasingly complex sales.
- Meet or exceed revenue targets.
- Identify & respond to key account technical and departmental decision makers’ needs and maintain customer contact records in HubSpot.
- Maintain detailed notes on deal progress using HubSpot.
- Manage a full sales cycle including prospect identification, qualification, sales presentations & closing the deal.
- Create & articulate compelling value propositions around PracticeSuite services.
- Build and maintain a robust sales pipeline through direct and indirect sales initiatives.
- Develop and maintain effective working relationships with co-workers in a team setting environment.
- Excellent ability to use the phone for initial outreach to prospect accounts.
- Responsibilities may include other related tasks as necessitated in the future not noted herein
Qualifications:
- Bachelor’s Degree (or equivalent)
- MUST have prior experience selling directly to medical practices, hospitals, and other healthcare facilities.
- Primarily a hungry and hunter sales professional who will make calls and make it happen.
- Prior experience generating minimum of $1.5MM annual recurring revenue mostly through hunting type of sales.
- Demonstrate the ability to develop business relationships and opportunities through relationship building and influence at all levels.
- A new customer acquisition sales mindset (versus account management) with evidence of exceeding sales quotas or other aggressive business goals for several years
- Demonstrated ability to learn new information, follow designated methodologies.
- Must have desire/willingness to adopt and execute on Sales KPI’s, lead generation and sales processes including cold calling activities
- Outgoing, personable nature with excellent communication and rapport building skills
- Demonstrated ability to uncover and access underlying business needs and develop compelling solution/sales messaging
- Excellent influencing and communication/negotiation skills
- High attention to details, diligent in documentation and very organized
- Competitive drive, self-starter, resourceful, collaborative, and coachable
- Strong software skills, Word, Excel and PowerPoint
India
Number of Positions: 2
Who We’re Looking For:
- Experience in Java, J2EE, Struts, Spring, Hibernate, AJAX, and java script, OOPS.
- Strong hold in design patterns.
- Strong knowledge of SOA and web services.
- Should have strong analytical and problem solving skills.
- Knowledge / exposure in agile methodology.
- Good communication skills.
- Able to work independently.
- Experience in API/Interface will be added advantage
Core Skills: Java, J2EE, Struts, Spring, Hibernate, AJAX, Javascript, OOPS
(Knowledge in extjs, jquery, responsive design concept will be an added advantage)
Experience: 5 – 8 years
Location: Kochi/Coimbatore
Qualification: B.E/ B.Tech/ MCA or equivalent
Number of Positions: 2
Responsible For:
- Responsible for the management of a portfolio of customers with an overall goal to achieve high customer retention rates and prevent churn
- Proactively drive customer adoption and continuously look for opportunities to increase customer loyalty and revenue growth
- Recognize expansion opportunities and effectively communicate to the Sales department for closure
- Ensure that with every customer interaction you are working to deliver value, providing an excellent experience, and supporting the customer in attaining their desired outcomes
- Lead strategic, cross-functional initiatives such as customer journeys, voice of customer, and product feedback
- Maintain relationships with targeted customers through phone conversations and meetings, as well as tracking emails and other business conversations timely in the correct application/CRM tool
- Engage in both proactive and reactive efforts to prevent or mitigate customer attrition
- Serve as the trusted advisor for customers, beginning at onboarding and extending through deployment
- Ensure overall customer satisfaction with PracticeSuite, including but not limited to support services and product functionality
- Ensure all customer issues are addressed timely and effectively by collaborating cross-functionality with many of the other PracticeSuite departments
- Strong communication skills, verbal and written
- Strong analytical and problem-solving skills
Experience: 4+ years of account management within software technology and healthcare industry, HubSpot and Zoho or other CRM tool
Location: Kochi/Mumbai/Coimbatore
Number of Positions: 3
Who We’re Looking For:
- 1+years experience in hard core voice support, supporting US clients.
- Excellent communication skills both oral and written.
- Thinks independently and operates with limited supervision.
- Assertive, goal-oriented and self-motivated.
- Ability to multi-task, handle pressure and work under deadlines.
- Detailed oriented with excellent telephone and spelling skills.
- Solid typing and PC skills including proficiency with MS Word, Power Point & Excel.
- Works well independently and within the team.
- An ardent problem solver, one who always thinks from the customer’s perspective.
Core Skills: Java, J2EE, Struts, Spring, Hibernate, AJAX, Javascript, OOPS
(Knowledge in extjs, jquery, responsive design concept will be an added advantage)
Location: Kochi/Mumbai/Coimbatore
Number of Positions: 3
Who We’re Looking For:
- 2 years’ experience in AR calling
- Physician billing/ denial management experience is mandatory.
- Good communication skills
- End to end RCM service experience is added advantage
- Immediate joiners preferred
Experience: 2+ years
Location: Kochi/Coimbatore
Number of Positions: 3
Who We’re Looking For:
- Proven ability to contribute to new business development efforts and to lead and manage multiple tasks in a dynamic environment
- Demonstrable problem-solving abilities with the aptitude to identify strategic solutions to business problems with enterprise-wide implications
- Demonstrate the flexibility to work among diverse corporate environments, industries and technical and non-technical audiences
- Must be detail oriented and able to manage and maintain all facets of complex assignments
Experience: 2+ years
Location: Kochi/Coimbatore
Qualifications:
- Bachelor’s degree
- Experience in a client facing role in an account/engagement management role in the IT/RCM professional services industry
- Strong background in revenue cycle project environment and application development
- Minimum 5 years of Revenue Cycle Management in Product company and operational processes in a leadership role for a large group practice setting
- Experience across multiple practice management systems, clearinghouses, and payers strongly preferred.
Number of Positions: 1
Responsible For:
- Good software development experience in PHP along with Vtiger/Sugar/Hubspot/Zoho CRM projects.
- Experience in open source CRM implementation.
- Experience in Custom development of Modules and module extensions.
- Customize workflows; build custom reports &cron jobs.
Core Skills: Strong technical, analytical skills and interest in coding, communication skills, team player, self-driven, ability to work independently
Experience: 3-5 years
Location: Kochi/Mumbai/Coimbatore
Number of Positions: 1
Responsible For:
- Develop and lead implementation project lifecycles
- Develop and lead client expectations, outcomes and timelines
- Ability to effectively communicate with the client to define what is in scope versus out of scope
- Keep the project in scope and on time
- Perform Demonstrations for PracticeSuite PM and EMR as requested.
- Effectively lead meetings and direct team/client solutions to anticipate and overcome obstacles
- Serve as a liaison between internal departments and the client during implementation
- Update client and internal management on project status, issues, additional scope
- Lead issue escalations and provide direction as necessary
- Effectively communicate recommendations to management
- Promote team and client collaboration to establish and improve best practices
- Serve as a trusted advisor by advocating for client needs and product requests to PracticeSuite support, product and engineering teams
Who We’re Looking For:
- Knowledge of medical terminology across a broad range of medical practice area.
- Comprehensive knowledge of the software involved to determine the differences between process issues and system/application deficiencies.
- Good communication skills.
Experience: 4-10 years
Location: Kochi/Mumbai/Coimbatore
Shift: US Shift
Qualification: B.E/ B.Tech/ MCA or equivalent
Number of Positions: 1
Responsible For:
- Retrieve and collect physician background info from various resources for reporting
- Analyze medical malpractice claims by identifying issues, events, diagnoses, and
procedures that resulted in the action - Prepare summaries and assign the appropriate codes that apply
- Review claims to formulate a synopsis of facts and collaborate with claims
examiners regarding the synopsis as needed - Make corrections to draft reports sent for physician review and submit approved
reports to management in a timely fashion - Interact with claims staff, attorneys, and physicians regarding reports on an as-
needed basis
Experience: 1-5 years
Location: Kochi
Qualifications:
- Bachelor’s degree in health information systems or business
- Certification as a CPC for medical practices
- 1-5 years of experience in medical coding
- Proven experience in administrative medical information management and
computer application - Ability to work on software applications systems and a willingness to learn
Costa Rica
Responsible For:
- Prepare invoices – generate accurate and timely invoices.
- Manage the accounting team.
- Supervise work of the members of the accounting team, analyzing accounting records, financial statements, or other financial reports to assess accuracy, completeness, and conformance to reporting and procedural standards
- Review contracts and apply appropriate rates to invoices.
- Reconcile invoicing with system usage.
- Implementation of pricing changes.
- Processing daily batches.
- Accounts receivable – contact customers regarding outstanding payments due. Assist with collections process to ensure there is no bad A/R over 60 days.
- Assist with notification of decline in credit card charges and that their dues are collected in a timely manner.
- Accounts payable – verification, reconciliation and analysis of AP.
- Participate in strategic projects to improve profitability and efficiency of the company.
- Tie inter-departmental communications to ensure operations, engineering, support, sales and onboarding are operating with the same information.
- Rollup sleeves and do whatever it takes to the get the job done – Accounting, Administration and other aspects of the business.
Who We’re Looking For:
- At least 7 years prior experience in accounting.
- Strong QuickBooks skills.
- Fully Bilingual
- Bachelor’s degree in Accounting, Finance, Business or equivalent degree and/or experience.
- 5+ years of recent relevant financial experience
- Experience working in a SaaS business would be a plus.
- Ability to automate process to connect to other systems with QuickBooks.
- Strong Microsoft Excel skills required.
- Roll-up the sleeves and be a strong team player.
- Genuine desire to do the right thing for our customers.
- Impeccable written and verbal communication skills.
- Detail-oriented, analytical, and highly professional.
- Work in an extremely fast-paced environment.
- Experience working with a CRM system.
- Eager to learn, adapt and improve your work.
- Fast learner, detailed oriented and an ardent problem solver.
- Self-discipline to manage the position on a day-to-day basis.
- Work-at-home position: needs to be 100% focused with no distractions.
- Required to have dependable internet connectivity.
1st shift/ 100% In Office in San José
Responsible For:
- We are seeking an energetic Accountant, who is experienced working in Accounting Departments, with at least 3 years of QuickBooks experience
- Prepare monthly and annual invoices
- Utilize accounting knowledge and Excel skills to communicate accounting and financial information for decision support and reporting
- Ability to work in a fast-paced environment with weekly deadlines and move between tasks quickly.
- Prepare financial reports by collecting, analyzing, and summarizing account information
- Stay current on latest Quickbooks releases and tools
- This position will primarily be responsible for onboarding clients and accounts receivable functions
- Maintain quality historical records by filing documents
- Uses accounting methods that are analytical, creative, evaluative, and advisory in nature which requires an understanding of both accounting theory and accounting practice; relies on judgment, discretion, and experience to plan and accomplish goals
- Provides advice and counsel to the CEO regarding financial issues and develop ad hoc reports regarding new and/or reoccurring financial issues; provides advice and counsel regarding the significance of the financial issues in the reports
- Analyzes accounting records to ensure accuracy, completeness, and conformance to established standards
- Solid written and verbal communication skills will be actively used in this position to ensure accuracy and avoid miscommunication
- Continuously review and improve accounting processes and procedures to increase efficiency and effectiveness
- Build and maintain client relationships focused on excellent customer service
Who We’re Looking For:
- Strong knowledge in QuickBooks is a must
- 2+ years of finance experience required
- Strong knowledge in preparing invoices for customers
- Ability to perform mathematical calculations
- Ability to meet attendance requirements
- Ability to sort and file documents alphabetically and numerically
- Ability to process financial documents in compliance with established policies and procedures
- Knowledge of computer spreadsheet software capabilities
- Knowledge of general office practices and procedures
1st shift/ 100% In Office in San José
Responsible For:
- Responsible for digital content creation for lead generation in all marketing channels
- Project management of marketing ecosystem including
- Website marketing
- email marketing
- video marketing
- influencer marketing
- Paid advertising
- sales communications
- channel–partner marketing
- social media marketing
- internal account-based marketing (ABM)
- go-to-market strategies for new product roll-outs
- MarComm and all internal marketing communication needs
Who We’re Looking For:
- Experience producing advanced content such as case studies, papers, blog posts, ebooks
- websites, webpages, landing pages, product pages, feature/benefit-pages, pricing pages
- Experience working, editing, publishing in wordpress
- Experience producing sales brochures, explainers, infographs, and one-sheets
- Email marketing experience, list management, segmenting, drip, nurture, email campaign briefs
- Video production experience: videos created / scripts written
- Graphic design or an understanding of compelling graphics and images.
- Email templates
- Advertising campaigns and ad management
- Experience with facebook advertising
- Experience with social presence you have created for yourself or clients
- Corporate Linkedin profiles you’ve created or managed
- Corporate Facebook profiles
- Twitter feeds you’ve managed
- Newswire press releases
- Experience with corporate communications, emails
- Newsletters
- Editorial calendars (social media, blog, advanced content)
- Project management examples
Experience: 10 years’ experience, requires a solid understanding of User Intent, and the ability to craft persuasive, compelling copy that evokes action. Candidates will have a visible history of driving demand for lead generation and be able to show examples of high level B2B writing and digital work. Experience working with US physicians is a plus
1st shift/Hybrid role in San José
Email Human Resources at: career[@]practicesuite.com to submit a resume or inquire about available positions.
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