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Patient Engagement

Patient Engagement

Automatic Scheduling, Telehealth built into EHR, Patient Engagement and Online Reputation Management built into one native software solution.

Best Patient Engagement Platform

Here are eight reasons why PracticeSuite does it better than the rest.

Decrease Payment Delays

ePayments and e-Statements accelerate payments, reduce phone calls, and the payments post directly to the patient ledger reducing labor and error.

Multi-Location Management

Have more than one location? PracticeSuite allows you to see reports, upload, and manage from one instance and one login. This is a must have.

Configurable Reminders

Automated messages based on location, doctor, appointment type, or whether they have more than one appointment. We’ve seen it all.


We pick up the phone. We think it’s fundamental, but not everyone does. Our platform is better, but this might be the real reason customers stay.

No-Show Engagement

Appointment reminders, no-show reengagement, and secure messaging reduce office distraction and provide a modern digital communication experience for your patients.


Sometimes patients forget to schedule their next appointment. If your system allows, PracticeSuite automatically reaches out to get them on the books.

Two-Way Patient Chat

PracticeSuite includes Messenger with all products so that patients can reply to any reminder and start a 2-way chat with the office staff over SMS.

Broadcast Messaging

Last minute changes? Weather delays? Emergencies? PracticeSuite makes it easy to quickly notify your patients and staff – by provider, appointment time or location.

Practice Management Features

Our software for practice management provides a comprehensive solution for automating processes, boosting collections, and attracting patients.

Digital Front Door

Take control of your patient experience while offering online patient scheduling, digital intake, and text communications

Central Billing Office

Streamlines to save your staff time on routine tasks, prioritizes the most critical revenue, and provide clear end-to-end claim transparency

Practice Analytics

Gain financial clarity with our one-click reporting and practice dashboard

Drive Effective and Efficient Growth

Improve Collections

Reduce denials, no-shows, and maximize revenue.

Optimize Billing

Manage multiple contract rates and fee schedules and office locations.

Engage Patients

Empower online payments with eStatements send via text reminders.

Get Instant Insights

At-a-glance revenue dashboards and AR management.

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 Patient Engagement

Doctors, nurses, and other healthcare professionals are largely tasked with providing care and health-related services to patients, and sometimes these duties can include patient engagement efforts as well. But what is patient engagement, exactly? A patient engagement definition could be thought of as the process or strategies used to involve patients in their own health care.

Patient engagement refers to the active participation of patients in their healthcare journey and decision-making processes. It involves creating a collaborative relationship between healthcare providers and patients, empowering individuals to take an active role in managing their own health. Patient engagement recognizes that patients are valuable partners in their own care and acknowledges their unique insights and preferences.

It’s about fostering open communication and shared decision-making between healthcare professionals and patients. It goes beyond the traditional model of passive recipients of care and seeks to involve patients in all aspects of their treatment and wellness plans. This approach recognizes that patients are experts in their own experiences, and their active involvement can lead to improved health outcomes and overall satisfaction.

The benefits of patient engagement are numerous and significant. Firstly, when patients are engaged in their healthcare, they become more informed and educated about their conditions, treatment options, and preventive measures. This knowledge empowers them to make more informed decisions about their health, leading to better self-management of chronic conditions and adherence to treatment plans.

Additionally, involving patients in decision-making processes ensures that their preferences, values, and goals are taken into account. In fact, there are many benefits of involving patients in decision-making, especially as it relates to their care. This patient-centered approach leads to more personalized and tailored care that aligns with individual needs. Patients who are engaged in their care are more likely to follow through with treatment recommendations and actively participate in disease prevention and health promotion activities.

Patient engagement also contributes to improved patient safety. When patients are actively involved in their care, they are more likely to ask questions, seek clarification, and provide accurate information about their health status. This collaborative relationship between patients and healthcare providers fosters a culture of transparency and accountability, reducing the risk of medical errors and adverse events.

Furthermore, patient engagement has been shown to enhance patient satisfaction and trust in the healthcare system. When patients feel valued and respected as active participants in their care, their overall experience is greatly improved. They are more likely to have positive relationships with their healthcare providers, leading to increased trust and improved communication.

Patient engagement is a vital component of modern healthcare that aims to involve patients as active partners in their own care. It promotes collaboration, shared decision-making, and empowers patients to take control of their health. The benefits of patient engagement are far-reaching, including improved health outcomes, personalized care, enhanced patient safety, increased patient satisfaction, and strengthened patient-provider relationships. By embracing patient engagement, healthcare systems can move towards a more patient-centered approach that truly meets the needs and preferences of individuals.

Importance of Patient Engagement in Healthcare

We’ve touched on what is patient engagement in healthcare, but why is patient engagement in healthcare important? Patient engagement encompasses information sharing, collaborative decision-making, and patient involvement in care planning. Patient engagement also recognizes the importance of involving individuals in their healthcare journey and acknowledges their unique perspectives and preferences.

The importance of patient engagement in healthcare can hardly be overstated – it has a profound impact on health outcomes, patient satisfaction, as well as the overall effectiveness of healthcare delivery. By actively involving patients in their care, healthcare providers can benefit from better treatment adherence, improved patient safety, and increased patient empowerment.

When patients are well-informed about their conditions, treatment options, and preventive measures, they are better equipped to make decisions that align with their goals and values. In fact, studies have shown that informed and engaged patients are more likely to have positive health outcomes and higher satisfaction rates with their care.

Patient engagement also promotes collaborative decision-making. When involving patients in treatment decisions, healthcare providers should take into account the patient’s preferences, values, and personal circumstances. This patient-centered approach ensures that treatment plans are tailored to meet individual needs and increases the likelihood of treatment adherence and successful outcomes.

Relevant patient engagement statistics highlight the impact of patient engagement on healthcare. According to a study published in the Journal of the American Medical Association, engaged patients have a 40% lower risk of hospital readmission compared to those who are not actively involved in their care. Another study conducted by the Agency for Healthcare Research and Quality found that patients who are engaged in their care have a 12% reduction in healthcare costs.

Patient engagement in healthcare examples include initiatives such as patient portals, where individuals can access their medical records, communicate with healthcare providers, and schedule appointments. Additionally, shared decision-making tools, such as decision aids, empower patients to actively participate in treatment decisions by providing evidence-based information and clarifying the potential benefits and risks of different options.

 How to Improve Patient Engagement in Healthcare

Improving patient engagement in healthcare is crucial for enhancing the quality of care and patient outcomes. By implementing evidence-based patient engagement strategies and activities, healthcare providers can foster stronger partnerships with patients and encourage their active participation in their own care. Here are some tactical ways to improve patient engagement:

  •  Enhance Communication – Clear and effective communication is vital for patient engagement. Healthcare providers should strive to use plain language when explaining medical information, ensuring that patients fully understand their conditions, treatment options, and care plans. Regular and open communication channels, such as patient portals or secure messaging systems, can facilitate ongoing dialogue and address any questions or concerns.
  • Shared Decision-Making – Involve patients in the decision-making process regarding their treatment plans. Provide evidence-based information and engage in discussions about the potential benefits, risks, and alternatives. Decision aids, such as brochures, videos, or interactive tools, can help patients make informed choices that align with their preferences and values.
  • Patient Education – Offer educational materials and resources that empower patients to actively participate in their healthcare. This can include providing written materials, online resources, or educational sessions to enhance health literacy and promote self-management skills. By improving patient knowledge and understanding, they become better equipped to make informed decisions about their care.
  • Care Planning – Develop personalized care plans in collaboration with patients. These plans should reflect patients’ goals, preferences, and resources. By involving patients in the planning process, healthcare providers can create care plans that are meaningful and achievable, fostering a sense of ownership and engagement.
  • Patient Engagement Activities – Implement activities that encourage patient engagement, such as support groups, patient advisory councils, or patient portals. These activities provide opportunities for patients to share experiences, exchange information, and actively participate in improving healthcare services. Additionally, offering patient satisfaction surveys or feedback mechanisms allows patients to express their opinions and contribute to quality improvement efforts.
  • Training and Support – Healthcare providers should receive training and support to develop effective patient engagement skills. This can include communication techniques, cultural sensitivity training, and strategies for involving patients in decision-making processes. By equipping healthcare professionals with the necessary tools, they can create a patient-centered environment that promotes engagement.

Implementing a patient engagement plan can help guide healthcare organizations in their efforts to improve patient engagement systematically. This plan should outline specific goals, strategies, and metrics to measure the impact of patient engagement initiatives.

Patient Engagement Solution

Studies have consistently shown that patient engagement and health outcomes are closely linked. When patients are actively involved in their healthcare decisions, they become partners in their own care, leading to improved treatment outcomes and a better overall healthcare experience.

PracticeSuites’ Patient Centered Engagement offers a range of features that promote patient engagement. One notable aspect is its patient engagement technology, which includes patient portals, secure messaging systems, and online appointment scheduling. These tools enable seamless communication between healthcare providers and patients, allowing for timely information sharing, appointment management, and access to medical records.

Through the patient portal, patients can access educational resources, view test results, and communicate securely with their healthcare providers. This not only enhances patient knowledge and understanding but also fosters a sense of ownership and engagement in their care.

Another strength of PracticeSuites’ solution is its patient engagement plan. The solution provides a structured framework for healthcare organizations to implement patient engagement initiatives. It outlines strategies and activities to improve patient participation, such as shared decision-making, patient education, and personalized care planning. This comprehensive plan helps healthcare providers systematically integrate patient engagement practices into their workflow.

PracticeSuites’ Patient Centered Engagement also offers healthcare software that supports patient engagement efforts. This software includes features for appointment reminders, medication adherence tracking, and care plan management. These tools streamline and automate patient engagement processes, allowing healthcare providers to focus more on patient care.

Patient engagement examples facilitated by PracticeSuites’ solution include patient satisfaction surveys, feedback mechanisms, and patient support groups. These activities promote open communication, enable patients to share their experiences, and actively involve them in quality improvement efforts.

Patient engagement is essential for optimizing healthcare outcomes and patient satisfaction. PracticeSuites’ Patient Centered Engagement offers a robust solution that leverages patient engagement technology and healthcare software to facilitate patient participation in nursing care. By implementing this solution, healthcare organizations can enhance communication, provide educational resources, and empower patients to actively engage in their healthcare journey. With improved patient engagement, healthcare providers can achieve better health outcomes, increased treatment adherence, and higher patient satisfaction levels.

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is the #1 Medical Billing Software

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