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Online Patient Portal

Automatic Scheduling, Telehealth built into EHR, Patient Engagement and Online Reputation Management built into one native software solution.

Best Patient Engagement Platform

Here are eight reasons why PracticeSuite does it better than the rest.

Decrease Payment Delays

ePayments and e-Statements accelerate payments, reduce phone calls, and the payments post directly to the patient ledger reducing labor and error.

Multi-Location Management

Have more than one location? PracticeSuite allows you to see reports, upload, and manage from one instance and one login. This is a must have.

Configurable Reminders

Automated messages based on location, doctor, appointment type, or whether they have more than one appointment. We’ve seen it all.


We pick up the phone. We think it’s fundamental, but not everyone does. Our platform is better, but this might be the real reason customers stay.

No-Show Engagement

Appointment reminders, no-show reengagement, and secure messaging reduce office distraction and provide a modern digital communication experience for your patients.


Sometimes patients forget to schedule their next appointment. If your system allows, PracticeSuite automatically reaches out to get them on the books.

Two-Way Patient Chat

PracticeSuite includes Messenger with all products so that patients can reply to any reminder and start a 2-way chat with the office staff over SMS.

Broadcast Messaging

Last minute changes? Weather delays? Emergencies? PracticeSuite makes it easy to quickly notify your patients and staff – by provider, appointment time or location.

Practice Management Features

Our software for practice management provides a comprehensive solution for automating processes, boosting collections, and attracting patients.

Digital Front Door

Take control of your patient experience while offering online patient scheduling, digital intake, and text communications

Central Billing Office

Streamlines to save your staff time on routine tasks, prioritizes the most critical revenue, and provide clear end-to-end claim transparency

Practice Analytics

Gain financial clarity with our one-click reporting and practice dashboard

Drive Effective and Efficient Growth

Improve Collections

Reduce denials, no-shows, and maximize revenue.

Optimize Billing

Manage multiple contract rates and fee schedules and office locations.

Engage Patients

Empower online payments with eStatements send via text reminders.

Get Instant Insights

At-a-glance revenue dashboards and AR management.

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Online Patient Portal

An online patient portal is a secure web-based platform that allows patients to access and manage their healthcare information conveniently. It serves as a valuable tool for patient engagement and facilitates efficient communication between healthcare providers and patients. With the rapid advancement of technology, online patient portals have become increasingly popular in the healthcare industry, providing numerous benefits for both patients and healthcare providers.

The primary purpose of an online patient portal is to enhance patient management by granting individuals access to their personal health records and medical history. Patients can log into the portal using secure credentials, ensuring confidentiality and privacy of their information. Once logged in, they can view a comprehensive summary of their medical records, including diagnoses, medications, allergies, and immunization history. This easy accessibility empowers patients to actively participate in their own healthcare, enabling them to make informed decisions and take control of their well-being.

Scheduling appointments is one of the key features of a platform like this. Patients can conveniently request appointments with their healthcare providers, saving time and avoiding the hassle of phone calls and waiting on hold. Furthermore, many portals offer real-time availability updates, allowing patients to select the most suitable time slot based on their preferences and availability.

Another valuable feature of online patient portals is secure messaging. Patients can communicate with their healthcare providers directly through the portal, eliminating the need for a phone tag or waiting for a callback. This feature enables patients to ask non-urgent medical questions, request prescription refills, or seek clarification on their treatment plans. Healthcare providers, in turn, can respond in a timely manner, ensuring efficient and effective communication.

Online patient portals may also facilitate online bill payment and insurance management. Patients can review and pay their medical bills securely within the portal, eliminating the need for paper statements and physical checks. Additionally, they can access information about their insurance coverage, view claims, and track payment status.

Some portals even offer educational resources and personalized health recommendations based on the patient’s medical history and health goals. Patients can access relevant health articles, videos, and tools to enhance their understanding of various conditions, preventive measures, and healthy lifestyle choices.

Overall, online patient portals have emerged as essential tool in modern healthcare systems. They provide patients with convenient access to their medical health records, enable efficient communication with healthcare providers, and empower individuals to actively participate in their healthcare journey. With features such as appointment scheduling, secure messaging, bill payment, and educational resources, online patient portals enhance patient engagement, improve communication, and streamline administrative processes in the healthcare industry.

Patient Portal Benefits

Patient portals offer numerous benefits for both medical practices and patients alike. These online platforms provide a secure and convenient way for patients to access their healthcare information and interact with their healthcare providers. In this article, we will explore the benefits of patient portals from various perspectives.

Financial benefits for practices:

Patient portals can contribute to financial benefits for medical practices in several ways. Firstly, they streamline administrative tasks by reducing paperwork and manual data entry. By allowing patients to enter their own information and complete forms online, staff members can focus on more critical tasks, leading to increased efficiency and productivity.

Moreover, patient portals facilitate online bill payment, reducing the need for paper statements and physical checks. This not only improves the convenience for patients but also helps practices to streamline their billing processes and accelerate payment cycles.

Operational benefits for medical practices:

Patient portals offer operational benefits for medical practices by enhancing communication and streamlining workflows. Secure messaging features allow patients to communicate with their healthcare providers directly, reducing phone calls and minimizing the need for callbacks. This efficient communication improves patient satisfaction and frees up staff members’ time to attend to other essential tasks.

Appointment scheduling through patient portals can also help optimize practice operations. Patients can conveniently request appointments online, reducing the time spent on phone scheduling and minimizing scheduling errors. Real-time availability updates enable patients to select suitable time slots, optimizing appointment utilization and reducing no-show rates.

Benefits for patients:

From the patient’s perspective, there are several benefits to using a patient portal. One of the key advantages is convenient access to personal health records and medical information. Patients can view their test results, medication lists, and immunization records, empowering them to take an active role in managing their health. This access to information promotes transparency and enables patients to make informed decisions about their care.

Patient portals also facilitate secure messaging, allowing patients to ask non-urgent medical questions and receive timely responses from their healthcare providers. This feature promotes continuous communication, enhances patient engagement, and fosters a stronger patient-provider relationship.

Benefits for Physicians:

Physicians also reap benefits from patient portals. These platforms enable physicians to access patients’ medical records conveniently, allowing for better coordination of care. Having access to comprehensive patient information can lead to more accurate diagnoses, improved treatment plans, and enhanced patient safety.

Patient portals can also contribute to increased efficiency in physician practices. By providing patients with tools for self-service, such as online appointment scheduling and prescription refill requests, physicians can focus on providing quality care instead of handling administrative tasks. This improved efficiency can lead to shorter wait times and better patient flow within the practice.

Patient portals offer a wide range of benefits for medical practices, physicians, and patients. From financial and operational advantages for practices to improved access to medical information and enhanced communication for patients, these online platforms have the potential to transform healthcare delivery and improve patient outcomes. By leveraging the power of technology, patient portals contribute to a more patient-centered and efficient healthcare system.

Medical Billing

Medical billing is a crucial aspect of healthcare administration that involves the submission and processing of healthcare claims to insurance companies or patients for reimbursement of services rendered. Traditionally, healthcare billing was a manual and time-consuming process, but the advent of online medical billing has revolutionized this area of healthcare management. Online medical billing offers numerous benefits to healthcare providers, streamlining the billing process and improving practice management. 

One of the primary advantages of online medical billing is its ability to keep streamlining patient billing. With online platforms and practice management features, healthcare providers can automate various billing tasks, such as generating and submitting claims, tracking payments, and managing patient accounts. This automation reduces the need for manual data entry and minimizes errors, leading to increased efficiency and accuracy in billing procedures.

Additionally, online medical billing allows for real-time claim submission and processing. Healthcare providers can submit claims electronically to insurance companies, eliminating the need for paper forms and reducing the time it takes for claims to be processed. Real-time claim status updates enable providers to track the progress of claims, identify any issues promptly, and take appropriate actions. This efficiency in claim processing leads to faster reimbursement and improved cash flow for healthcare practices.

Another benefit of online medical billing is improved accuracy and compliance. The software used for online billing often includes built-in coding and billing rules, which help ensure that claims are accurately coded and meet the necessary compliance standards. This reduces the chances of claim denials or rejections due to coding errors or non-compliance, saving time and effort in resubmission.

Online medical billing also provides enhanced reporting and analytics capabilities. Providers can generate comprehensive reports on various aspects of their billing, such as claim volume, reimbursement rates, and outstanding balances. These reports enable providers to gain valuable insights into their financial performance, identify trends, and make informed decisions to optimize revenue generation and improve practice profitability.

Online medical billing offers significant benefits to healthcare providers by streamlining the billing process and improving practice management. From automating billing tasks and reducing errors to facilitating real-time claim submission and enhancing reporting capabilities, online medical billing systems contribute to increased efficiency, faster reimbursement, and improved financial outcomes for healthcare practices. Embracing online medical billing can help healthcare providers optimize their revenue cycle management and focus more on delivering quality patient care.

Online Patient Portal For Billing

An online patient portal for billing offers several benefits to patients, creating a seamless experience and increasing their engagement in the billing process. By leveraging technology, these portals empower patients to take control of their healthcare finances and enhance their overall satisfaction with the billing process.

One of the key benefits of an online medical billing portal is the convenience it offers to patients. Instead of receiving paper statements and having to manually manage their bills, patients can take advantage of online patient billing access. This eliminates the need for physical paperwork and provides patients with 24/7 access to their billing information from the comfort of their own homes. They can view itemized statements, understand the details of the charges, and track their payment history conveniently.

Online medical billing portals also facilitate seamless payment options for patients. Patients can securely make payments online using various payment methods such as credit cards, debit cards, or electronic funds transfers. This eliminates the hassle of writing and mailing checks or visiting the healthcare facility in person to make payments. The ability to make payments anytime anywhere enhances convenience for patients and streamlines the overall billing process.

Moreover, online medical billing portals offer transparency in healthcare costs. Patients can easily understand the breakdown of charges and identify any discrepancies or errors in their bills. They can also access detailed explanations of benefits (EOBs) from their insurance providers, ensuring transparency in the payment and reimbursement process. This transparency fosters trust between patients and healthcare providers, leading to improved patient satisfaction.

An online medical billing portal also increases patient engagement in the billing process. Patients can proactively manage their financial responsibilities by setting up payment plans, scheduling recurring payments, or opting for electronic statements. These features empower patients to take an active role in managing their healthcare finances and promote a sense of control and ownership.

Furthermore, online medical billing portals often provide tools and resources to help patients understand their healthcare costs better. They may include educational materials, FAQs, or cost estimation tools that allow patients to estimate the potential costs of services before they are rendered. This information enables patients to make more informed decisions about their healthcare and budget accordingly.

An online medical billing portal offers several benefits to patients. By creating a seamless experience and increasing patient engagement, these portals enhance convenience, transparency, and control over healthcare finances. Patients can access and review their bills conveniently, make payments securely, and understand the breakdown of charges. This transparency and engagement foster trust, improve patient satisfaction and contribute to a positive overall healthcare experience. Embracing online medical billing portals empowers patients to actively participate in managing their healthcare finances and promotes a patient-centered approach to billing and financial management.

Find out why PracticeSuite
is the #1 Medical Billing Software

Contact one of our Sales Engineers at (813) 607-2255