Patient Centered Engagement
Automated Appointment Reminders
No Show Re-engagement
Broadcast / Group Messaging
Secure Two-Way Text & Chat
Patient Satisfaction Surveys
Patient Self-Scheduling
Automate Text, Email and Phone Call Reminders
PracticeSuite’s appointment reminder service and best practices lower no-show rates and increase productivity. Here are eight reasons why PracticeSuite does it better than the rest.
Decrease Payment Delays
ePayments and e-Statements accelerate payments, reduce phone calls, and the payments post directly to the patient ledger reducing labor and error.
Multi-Location Management
Configurable Reminders
Customer
Service
We pick up the phone. We think it’s fundamental, but not everyone does. Our platform is better, but this might be the real reason customers stay.
No-Show Engagement
Appointment reminders, no-show reengagement, and secure messaging reduce office distraction and provide a modern digital communication experience for your patients.
Patient
Recalls
Sometimes patients forget to schedule their next appointment. If your system allows, PracticeSuite automatically reaches out to get them on the books.
Two-Way Patient Chat
PracticeSuite includes Messenger with all products so that patients can reply to any reminder and start a 2-way chat with the office staff over SMS.
Broadcast Messaging
Last minute changes? Weather delays? Emergencies? PracticeSuite makes it easy to quickly notify your patients and staff – by provider, appointment time or location.
Ready to Experience
A Return On Investment
Text Patients with Ease
Two-way communication between patients and staff has never been so convenient or easy.
Patients can simply reply to any automated reminder and staff will get notified in the patient chat window or via email (after 10 min). Too busy? Anyone on staff with access can view and reply to messages.
No Phone Tag!
No one likes playing phone tag, being put on hold, or being instantly available to whoever calls whenever they do, patients or staff.
PracticeSuite helps everyone avoid it by making 2-way texting with the office easily accessible to patients and staff. Patients can send a text message anytime, day or night, and be confident someone will see it when they have the chance. Office staff can quickly reply without dedicating their full attention or waiting for a patient to pick up the phone.
Unify Your Patient Communication
Messenger works across the PracticeSuite platform tying together Appointment Reminders, Demand Messaging, Surveys, Patient Self-Scheduling, eRegistration and Health Campaigns with 2-way texting messages. The tool easily manages these communications along the patient journey enabling conversations the way patients want. Patients respond more quickly and at higher rates, in the 30-40% range, saving everyone time and reducing inconvenience.
