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Patient Engagement Strategies

Patient Engagement Strategies

Automatic Scheduling, Telehealth built into EHR, Patient Engagement and Online Reputation Management built into one native software solution.

Best Patient Engagement Platform

Here are eight reasons why PracticeSuite does it better than the rest.

Decrease Payment Delays

ePayments and e-Statements accelerate payments, reduce phone calls, and the payments post directly to the patient ledger reducing labor and error.

Multi-Location Management

Have more than one location? PracticeSuite allows you to see reports, upload, and manage from one instance and one login. This is a must have.

Configurable Reminders

Automated messages based on location, doctor, appointment type, or whether they have more than one appointment. We’ve seen it all.


We pick up the phone. We think it’s fundamental, but not everyone does. Our platform is better, but this might be the real reason customers stay.

No-Show Engagement

Appointment reminders, no-show reengagement, and secure messaging reduce office distraction and provide a modern digital communication experience for your patients.


Sometimes patients forget to schedule their next appointment. If your system allows, PracticeSuite automatically reaches out to get them on the books.

Two-Way Patient Chat

PracticeSuite includes Messenger with all products so that patients can reply to any reminder and start a 2-way chat with the office staff over SMS.

Broadcast Messaging

Last minute changes? Weather delays? Emergencies? PracticeSuite makes it easy to quickly notify your patients and staff – by provider, appointment time or location.

Practice Management Features

Our software for practice management provides a comprehensive solution for automating processes, boosting collections, and attracting patients.

Digital Front Door

Take control of your patient experience while offering online patient scheduling, digital intake, and text communications

Central Billing Office

Streamlines to save your staff time on routine tasks, prioritizes the most critical revenue, and provide clear end-to-end claim transparency

Practice Analytics

Gain financial clarity with our one-click reporting and practice dashboard

Drive Effective and Efficient Growth

Improve Collections

Reduce denials, no-shows, and maximize revenue.

Optimize Billing

Manage multiple contract rates and fee schedules and office locations.

Engage Patients

Empower online payments with eStatements send via text reminders.

Get Instant Insights

At-a-glance revenue dashboards and AR management.

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Patient Engagement Strategies

Patient engagement strategies ensure that patients are not just passive recipients of care, but actively involved in the decision-making process around their health. Now that the concept of patient-centered care has taken root, patient engagement has become all the more critical. Hospitals and other healthcare institutions are continually looking for ways to reach patients on a deeper level.

But what is patient engagement in healthcare? Patient engagement ultimately puts patients in charge of their own care. This approach aims to provide patients with the tools and resources they need to make informed decisions about their health. It also facilitates open communication between patients and healthcare providers, promoting greater transparency between parties. 

The importance of patient engagement in healthcare is incredibly multifaceted. Engaged patients are more likely to take an active role in their health, follow through with prescribed treatment plans, and adopt healthier lifestyles. This engagement directly leads to better health outcomes. It also fosters confidence in the healthcare system.

What’s more, engagement benefits healthcare providers and the system as a whole. When patients are engaged, they provide valuable feedback that can inform improvements in care delivery. Their adherence to care plans reduces the likelihood of unnecessary hospital readmissions, which lowers healthcare costs for everyone.

It’s important to note, however, that patient engagement is not a one-size-fits-all approach. Strategies must be tailored to meet the unique needs and preferences of each patient. Providers and facilities must consider factors such as the patient’s health literacy, cultural background, and personal health goals.

Patient engagement is not a single event, but a continuous process. It requires consistent effort and commitment from both patients and healthcare providers. To this end, healthcare organizations must foster a culture of engagement, which values and prioritizes patient input. Training and support for healthcare providers are crucial to building this type of culture.

Patient Engagement Examples

So what is patient engagement, and how can healthcare companies promote this process? Patient engagement describes the healthcare model in which patients are put front and center of their care, making vital decisions under the guidance of a professional. Viewing patient engagement examples is a great way to learn more about what this entails. 

For instance, a provider might leverage shared decision-making to educate a patient about their condition, treatment options, and possible outcomes. They can then collaborate with the patient, accounting for their needs and preferences, to develop a tailored treatment plan. This method empowers the patient and increases the likelihood of them adhering to the prescribed action plan.

The rise of technology has opened up new avenues for digital patient engagement. Telehealth consultations, for example, provide greater access to healthcare. By reducing barriers related to cost and travel, telehealth can enhance engagement, especially among patients with mobility challenges or those living in remote areas.

Healthcare providers can also boost engagement by incorporating patient engagement activities into care delivery. These activities might include support groups for patients with similar conditions, fitness challenges, or health fairs. Such activities provide valuable health information and foster a sense of community among patients.

Patient Engagement Plan

What is patient engagement? As discussed previously, patient engagement is an increasingly popular healthcare strategy designed to involve patients more deeply in their own care. Here’s a rough outline of a standard patient engagement plan: 

  • Assessment of Current Status and Goals Definition: This initial step involves an analysis of the existing state of patient engagement within the healthcare organization.
  • Development of a Patient Engagement Framework: The next step is to develop a patient engagement framework. This framework should provide a structured approach to patient engagement, outlining the key strategies to be used and the roles and responsibilities of all stakeholders.
  • Education and Training: For effective patient engagement, healthcare providers must be equipped with the necessary skills and knowledge. Training programs should be developed to enhance providers’ communication skills, cultural competence, and understanding of patient engagement principles.
  • Implementation of Strategies: At this step, the plan is finally put into action. The strategies outlined in the aforementioned framework should be implemented here. 
  • Evaluation and Improvement: The final step in the patient engagement plan is continuous evaluation and improvement. Providers should monitor the progress towards set goals. They must continually assess the effectiveness of the implemented strategies and identify areas for improvement. 

 Patient Engagement in Healthcare

When considering the question “what is patient engagement?” It’s important to think about all the tools and technologies currently available to assist in healthcare decision-making. Technology has revolutionized many aspects of our lives, and patient engagement in healthcare is no exception. The use of patient engagement technology can drastically improve patient satisfaction.

This technology includes digital tools and platforms designed to facilitate communication between patients and providers. It grants patients access to their medical records and supports them in managing their health. Such technology can be even more effective when integrated into a broader patient engagement framework. 

One of the primary ways technology can aid in patient engagement is through the use of electronic health records (EHRs) and patient portals. Mobile health apps are another excellent example of patient engagement technology. These apps can track health metrics like heart rate, physical activity, sleep patterns, and more. Some apps also provide features for medication reminders. 

Virtual reality (VR) and augmented reality (AR) play a critical role in engagement as well. For example, VR can be used to host virtual tours of medical facilities prior to surgery, helping to alleviate patient anxiety. AR can likewise be used to educate patients about their condition in a more immersive and engaging way.

Though hardly a panacea, these technologies have the potential to improve patient engagement and health outcomes on a transformative level. Patient engagement companies that incorporate advanced tech into their strategies are more likely to attract and retain patients. 

 How to Improve Patient Engagement in Healthcare

The positive impacts of patient engagement in healthcare couldn’t be more clear. While understanding how to improve patient engagement in healthcare is important, it’s equally critical to appreciate why this should be a priority.

Numerous studies have shown that higher levels of patient engagement are associated with improved health outcomes. For example, engaged patients are more likely to adhere to treatment plans and preventive care measures, leading to better management of chronic conditions and fewer hospital readmissions.

It’s also been demonstrated that patient engagement is key to boosting patient satisfaction. Patients who feel that they have a voice are more likely to trust their healthcare providers and feel satisfied with the care they receive. This can, in turn, lead to improved patient loyalty and positive word-of-mouth referrals. 

Evidence-based patient engagement strategies include shared decision-making and the use of patient portals, which allow patients to access their health information and communicate with their healthcare providers. Providers should also focus on incorporating patient engagement activities into care delivery, as these have a profound impact on patient satisfaction.

Patient Engagement Challenges

There are several pressing patient engagement challenges that providers face when seeking to engage their patients on a deeper level, one of which lies in health literacy. A substantial portion of patients lack the necessary understanding of health information to make informed decisions about their care.

Cultural and language barriers also present difficulties. Healthcare providers may struggle to communicate effectively with an increasingly diverse patient population. This can inhibit shared decision-making and lead to misunderstandings about treatment plans.

Also, while technologies like patient portals and mobile health apps hold great promise for enhancing engagement, not all patients have adequate access to tech. Concerns about data security and privacy can also deter some patients from using digital health tools.

Though some patient engagement statistics may be disheartening, there are a number of ways that healthcare providers can address barriers to engagement-focused care. PracticeSuite offers valuable software to help center patients in the care delivery process. 

With features like automated appointment reminders and patient satisfaction surveys, PracticeSuite can be used to solve some of the most critical challenges that providers are faced with today.

Benefits of Patient Engagement

The benefits of patient engagement are extensive, underscoring the importance of patient involvement in the planning and delivery of healthcare. Understanding the patient engagement definition, as well as the importance of developing solid patient engagement strategies, is vital to improving satisfaction across the board. 

In terms of finances, the benefits of patient engagement could be more clear. Engaged patients are much more likely to adhere to treatment plans, attend follow-up appointments, and adopt healthier lifestyles. This can lead to fewer hospital admissions, and, ultimately, lower healthcare costs. Engagement can also improve patient loyalty, leading to higher retention rates and revenue. 

Engaged patients tend to have better medication adherence rates—a critically important KPI for many healthcare providers. Additionally, the benefits of involving patients in decision making reveal a correlation between involvement and satisfaction. Perhaps unsurprisingly, satisfaction is among the most prioritized KPIs when it comes to success in healthcare.

Providers that focus on improving patient engagement and health outcomes demonstrate their commitment to the well-being of those they serve. In doing so, they don’t just improve the lives of their patients, but differentiate themselves in the increasingly competitive healthcare landscape. This can lead to increased revenue and greater business success.

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