We offer two forms of communication via text or email to notify your patients that your office now offers HIPAA compliant telehealth visits.

The PracticeSuite Telehealth visit may be conducted via web, iOS, or Android OS.

PracticeSuite Telehealth can be conducted via the web on a Mac or PC utilizing standard web browsers.

The patient must have some form of technology, such as a laptop or smartphone that has video capabilities. Once they receive the link, any application that is needed will be downloaded and able to connect with the provider via PracticeSuite Telehealth.

Scheduling a Telehealth appointment utilizes the same workflow your office currently uses. When you add our PracticeSuite Telehealth solution, we will add “TeleMed” as an appointment type for tracking purposes.

Current appointment reminders in PracticeSuite will still be utilized. When the provider initializes the visit, the patient will receive a text message with a link to download the app and start the telehealth visit.

Yes, we utilize and follow all HIPPA and HITECH guidelines to ensure we protect the privacy of our providers and the patients in which they provide care.

While guidelines are ever evolving. A Telehealth visit is billed at a place of service, 02 utilizing your office address. The CPT codes can vary by payer but generally are the same as an office E&M code, (99211-99215) and sometimes require a modifier or there are also HCPCS codes that may be billed. Keeping in mind the billing requirements vary by payer. We recommend reaching out to the payer for specific billing practices.

In general documentation of a Telehealth visit is the same as a face-to-face visit, a SOAP note, but may also vary by payer. In addition, the Telehealth note will capture the start time, end time, duration, and chat notes from the telehealth visit.

Yes, PracticeSuite Telehealth has the ability to share the unique session link to multiple attendees so family members can stay informed of their loved one’s care.