It’s human nature to take criticism hard and to minimize praise even though negative feedback happens much less frequently than positive feedback. For physicians, negative online reviews can be especially stinging—after all, you constantly strive to deliver the best possible care for every patient. The bad news is that, with review sites multiplying and encouraging
Patient review sites are increasingly important to healthcare consumers. These sites are convenient to use and offer current information for those seeking a practitioner or a second opinion, and they provide information beyond the basics included in physician directories. More is better because most patient feedback will be positive reviews, and more positive reviews will
As patients take more control of their healthcare, providers can lose out if they don’t meet modern-day expectations by providing conveniences like text messaging. This isn’t just a youth movement, either. Currently, 20% of boomers, 44% of Gen Xers, and 42% of Millennials are likely to switch practices unless they can get clear, concise, convenient communication from their providers, according to a Solutionreach survey released last month.
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