Imagine a front-office worker who doesn’t take vacations, happily texts patients about appointments instead of going to lunch, makes sure no patient calls slip through the cracks, helps with scheduling, and provides useful data about peak call-periods and common patient inquiries. It may sound too good to be true, but it’s the future of AI
AI is the current sensation, and the hype is everywhere, but there is almost no academic research predicting its impact on crucial areas of healthcare such as identity and access management (IAM), PHI, cybersecurity, HIPAA, or malpractice risk. This means we must rely on past technological experience to inform what early adopters can expect: a
EHRs were designed to improve patient care, but in so doing, they drastically increased physician workloads. AI promises to reverse that trend — however, the technology is so new, it’s hard to tell truth from fiction. The Study A 2024 study by the British Royal College of Physicians found that AI-produced documentation shortened consultations by
AI has the potential to shape the future of physician practices, from documentation and coding to RCM and the front office. It also has the potential to run afoul of HIPAA regulations. As readers may know, AI requires huge amounts of data for training. Understandably, that data includes patient health information (PHI) in the case
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