Every successful business needs to focus on customer satisfaction in order to thrive, but when you run a medical practice, the line between customer and patient can become blurred. In a traditional business, such as a hardware store, a restaurant, or an IT services provider, customers are, in a sense, customers, and therefore, they need

Ken Accardi of Ankota says that as healthcare shifts to payment models that encourage maximizing outcomes and minimizing costs, practices will need to determine how to stay in contact with their patients and help them to avoid hospitalizations. CMS agrees and has approved payment to practices for Chronic Care Management (CCM) (eligible patients have two or more

As a physician, you’re used to uncovering what is hidden, but to support your work you want your medical billing and practice management to be completely transparent. If your office processes aren’t solid, you could lose time to treat patients which can reduce patient satisfaction and ultimately, your cash flow. Innovative software programs can help

To many, juggling looks like magic, but an adept administrator can do just that – manage appointment bookings, patient information, billing, and much more. If you’re a master of juggling tasks, you can probably work in a physician’s front office. What Do Medical Office Staff Do? While many think of a doctor’s white coat when

PM Hack – #10: Utilize Text Based Appointment Reminders The appointment is the glue that holds the physician-patient relationship together. Unfortunately, conventional appointments don’t work anymore. Patients wait too long, and physicians are so under the gun that they don’t get the time they need to fully examine patients. The end result: unhappy patients and

We’ve yet to talk to a physician who went into medicine because he or she wanted to run a billing department. But plenty of doctors find themselves doing just that. The biggest reason is a mismatch between theory and reality. In a perfect world, physicians would focus all their time and energy on treating patients,

The ability to effectively, and efficiently collect payments from patients is imperative to the robust good health of a practice. Whether these payments come in the form of coinsurance, deductibles or copays – ensuring that such funds are obtained helps keep the accounts receivable (A/R) column at an optimum level. Many physicians might be surprised

Even though many providers are switching over to cloud-based EHR systems, there are still a number of risks and problems with cloud vendors and their contracts. All of these vendors are not created equally, and that can put medical professionals at risk from information and financial standpoints, which can also affect patient care. Before any

The healthcare landscape is evolving and changing rapidly, making it more important to measure what is providing value and what is not. With that in mind, the real goal should be to collect only the most important areas of data and use those metrics to find what makes a practice profitable and what should be

Even if your current claims process brings in a steady stream of reimbursements, it might surprise you to learn that hidden fees and inefficient protocol unnecessarily cost you thousands of dollars each month. It is impossible to push every medical claim through without a few slipping into the dreaded “pending status,” but there are steps