PM Hack # 15 – Bring Your Fax into the 21st Century Did you know that in some form the facsimile, or fax, has been around for 175 years? It’s true. But it’s also true that the time has arrived for document faxing to be updated in order to catch up with electronic medical records. […...

Hack #8 – Effectively Managing Underpayments No doubt your practice has endured its share of claim underpayments. Thirty percent of claims are denied or ignored on first submission, and 60% of those claims are never resubmitted, according to a 2013 Healthcare Business Management Association ar...

Telemedicine Creates Its Own Workflow Challenges Currently, 31% of healthcare organizations use video-based telemedicine services, and 34% offer remote patient monitoring, according to a recent KPMG survey conducted by HIMSS Analytics. Demand for telemedicine services varies by region, specialty, an...

Tip # 12 – Restrict Access To Your Practice Management Software Today’s leading practice management, electronic health record, and patient scheduling software is cloud-based, accessible from internet web browser. The convenience and reliability of these solutions are unmatched—not to menti...

The aim of the Health Insurance Portability and Accessibility Act (HIPAA) is to safeguard the privacy of sensitive medical information. The practice of medicine has changed a lot in the two decades since HIPAA’s passage, and it’s not always clear what lengths an office needs to take to avoid vio...

As patients take more control of their healthcare, providers may lose out if they can’t meet modern-day expectations for conveniences like text messaging. This isn’t just a youth movement, either. Currently, 20% of boomers, 44% of Gen Xers, and 42% of Millennials are likely to switch practices u...

Finding the right software to run a doctor’s office can be tedious and time consuming: there are myriad options for every task that staff and providers perform. But regardless of the size of the practice or specialties included in it, the best medical office software is the one that works reliably...

As more aspects of daily life move online, chances are good your patients are open to moving some of their healthcare experience in that direction. It’s high time to consider your options for accommodating—or better yet, encouraging—patient interactions in the digital space. Practices that eng...

The cost of medical care continues to rise while wrangling over the Affordable Care Act replacement continues (and it will continue). With the political turmoil surrounding this issue unlikely to settle down any time soon, the exodus to high-deductible health plans is expected to increase the self-p...

It’s human nature to take criticism hard and to minimize praise even though negative feedback happens much less frequently than positive feedback. For physicians, negative online reviews can be especially stinging—after all, you constantly strive to deliver the best possible care for every patie...